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Troubleshooting

FAQ's and answers to common problems such as parent signatures, accepting offers, email reminders, adding users etc.

How to switch primary point of contact when Parent 2 has no email address inside the system

Issue verifying parents with international phone numbers

How to update the PDF Header for Enrolment and GPA forms

Parent 2 can't accept the offer letter

How to Request Parent/Carer 2 Signature

How to re-upload documents in Parent Dashboard

Parents having trouble logging in or set up an account for the first time

Parents don't receive password update email

EnrolHQ Session Timeout

Primary Point of Contact/User Parent vs Non-User Parent

Why hasn’t my reminder email been sent

Creating Duplicate Profiles for Second Parents in Cases of Court Orders with Non-Communicating Parents

How do I change the user parent/switch Parent 1 and Parent 2?

How to delete student profile categories

How do I rename "Kindergarten", "Pre-School", "3 Year Old Program" labels

Video: Using My Tasks

The acceptance process and security protocol

How Do I Update the Enrolment Application PDF?

How to add Pre-School/ELC Specific Questions

How to create a field for additional “Document Uploads”

How To Increase Your Acceptance of Enrolment Offers