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Frequently Asked Questions

What is an all-in-one enrolment system?

An all-in-one enrolment system allows the schools leadership, the marketing team and the admissions team to work together on a single system to manage the schools future enrolment pipeline. Typically, these teams would be using disparate systems to manage events and communications, they have a separate online enrolment form (or possibly even printed PDFs) and it's time consuming to build accurate reports for the Principal and the leadership teams.

With the EnrolHQ all-in-one system, you have a powerful Event and Enquiry Management system that feeds your CRM with future families. The same system has online enrolment forms and enrolment offer and acceptance functionality all while giving up-to-the-minute business intelligence on all stages of the enrolment pipeline.


What are the advantages of an all-in-one online enrolment system?

The main advantage of an all-in-one online enrolment system is that you have one single source of truth for your future student profiles.

Every interaction with prospective families is recorded e.g. whether they attended a school tour or not, what communications have been sent to them, how far along the enrolment process they are, this is all stored in one single CRM. There's no moving data in and out resulting in losing family details or worse still sending the same communications twice or the wrong communications.

Having a single CRM also makes reporting and filtering much more accurate, the CRM data that is used to produce high level dashboard reports is up-to-date and standardised. Having a 360 degree view of each student profile also makes it super easy to follow-up resulting in more enrolment applications completed and higher rates of enrolment offer acceptance.


Why do you make parents sign in?

There are a few reasons why we ask parents to login to a parent dashboard after they have submitted their application. The most important reason is to protect the security of their data.

Other reasons include the ability to save and come back later to complete a form or manage multiple students in the process.

Further, the tracking of logins by parents is a great tool to show their level of engagement for further follow-up or auto email prompts to complete various tasks.

The parent dashboard is a powerful communication tool that informs parents of their progress in their enrolment journey, eliminating support phone calls and emails.


Why are filters set as a standard feature?

From our experience, there are countless filters you will want to run on the data you collect. Saving fixed filters into your menu as a fixed report is clunky and messy.

If there are reports you constantly access, our filter variables all sit in the url, so you can simply bookmark the page. You can also email that report to a colleague. They simply need to login to view.


Which payment gateways do you support?

We support Westpac, NAB, Bank of Queensland, ANZ, St George and Commonwealth Bank. We also link to Stripe. If you have another bank you'd like to integrate with, we're happy to discuss.


Which school management systems do you integrate with?

Our out-of-the-box integrations are with the following school management systems (SMSs) in Australia: Synergetic, Edumate, Engage, TASS, Zunia, PCSchool and Sentral. We can integrate with other school management systems as well, if your SMS has an API which will allow us to push student and parent/carer/guardian information to it. In this case we'll quote you separately for such integration once we get all the necessary information from your ICT team.


Is our data secure?

Absolutely. Please request our Security White Paper which details how we handle your data under Australian and New Zealand law.


Can I host EnrolHQ on my domain?

Yes. A great feature of EnrolHQ is that is sits on a subdomain of your choosing - so you control the branding.

Why EnrolHQ?

EnrolHQ is a comprehensive, user-friendly enrolment platform designed specifically for schools, streamlining the entire enrolment process from enquiry to offer acceptance. It simplifies administration with automated workflows, reduces manual tasks, and provides parents with an easy-to-use online portal for applications, tour bookings, and document submissions. Schools can customise the platform to reflect their branding, benefit from valuable data insights, and enjoy seamless integration with other school systems, making EnrolHQ an efficient, professional solution for managing enrolments.



Where is your data stored?

EnrolHQ sites on two data centres depending on your location. Sydney, Australia for APAC and Dubai, UAE for MEA.



How expensive is the product?

The cost of EnrolHQ varies depending on the size of the school and the specific features required. EnrolHQ typically offers custom pricing based on factors like the number of enrolments, additional features, and any integration needs with other systems. Schools can contact EnrolHQ for a personalised quote based on their unique requirements.

The pricing of EnrolHQ includes a setup fee and a recurring license cost, either quarterly or annually, which covers support, updates, and ongoing use of the platform.

If you're evaluating costs, it's best to reach out directly for detailed pricing information based on your specific school context.

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The most comprehensive Online Enrolment Software.