Go to Interview > Settings > Trigger PARENT reminder this number of hours before an interview. Set this to the desired values and click “Save” at the bottom of the page.

You can also set this up directly from automation (point 3).

Note: 48 hours is 2 days

There is also a trigger reminder for staff (catering, security etc).

The automation timing only works when the trigger has not passed.

If you have had an interview booked but the automation was not in place then it will not send the reminder and will have to be completed manually.

Also:

If the interview was booked after the automation timing has passed then then the automation will not send the reminder

Note: an interview reminder should always have a cancellation trigger that ensures the reminder is not sent if the interview is cancelled

Go to Email Settings > Templates > Custom and set up a custom interview reminder email to send to Parents

Copy and Paste directly into the Template and add your school specific language/vernacular

{% if second_parent.last_name and first_parent.last_name == second_parent.last_name %}

Dear {{ first_parent.title }} and {{ second_parent.title }} {{ first_parent.last_name }}

{% else %}

Dear {{ first_parent.title }} {{ first_parent.last_name }} {% if second_parent.last_name %} and {{ second_parent.title }} {{ second_parent.last_name }}{% endif %}

{% endif %}

This is a friendly reminder that the interview for {{ profile.first_name }} is tomorrow. You and your {{ profile.gender }} will be meeting with {{ interview_booking.interviewer.name }}.

{% render_location_details interview_booking.location hints=True %}

Date: {{ interview_booking.date_time_str }}

{% if interview_booking.online_meeting_link %}Your Online Meeting link is {{ interview_booking.online_meeting_link }}{% endif %}

Create an Automation

To read how to create an automated email please click here: Create Automated Emails

Go to Automation > Add

1 NAME - Automated name like ‘Custom form for action/review’ this makes it easier to identify and is internal.

2 Parent Template - Select your template from the ‘Custom Template’ dropdown so the email goes to a parent

3 Parent SMS template - Select your template from the ‘SMS Template’ dropdown so the SMS goes to a parent

4 Staff Template - Select your template from the ‘Staff Template’ dropdown so the email goes to a parent

5 Change Application Status to - Select the Enrolment Journey stage this Automation will move the student profile to (e.g. if Pre-interview form is received - change status to Interview)

6 Add to Student Profile Category - you can add settings to the Student Profile Category via the Automation process

7 Trigger Event - select ‘Custom Form Submitted’

8 Custom Form - Select the custom form that was submitted

9 Cancel Event - this is not required for staff notifications

Set the Delay to be 0 hours. This means the email will be sent to the staff member immediately upon the Custom Form being submitted.

Always Save

Choose Automation Recipients allows you to select specific groups based on the options shown (Optional)

In an automation all of these selections are Optional

1 Application in Status

2 Years Of Entry

3 Calendar Years of Entry

4 Student Profile Categories

5 Attendance Types

6 Campuses

7 Exclude Application in status

Click Save

The automation timing only works when the trigger has not passed.

If the automation was not in place then it will not send the reminder and you will have to complete the steps manually.