Go to Interview > Settings > Trigger PARENT reminder this number of hours before an interview. Set this to the desired values and click “Save” at the bottom of the page.

You can also set this up directly from automation (point 3).

Note: 48 hours is 2 days

There is also a trigger reminder for staff (catering, security etc).

The automation timing only works when the trigger has not passed.

If you have had an interview booked but the automation was not in place then it will not send the reminder and will have to be completed manually.

Also:

If the interview was booked after the automation timing has passed then then the automation will not send the reminder

To read how to create an automated email please click here: Create Automated Emails

1. Give the Automated Email a name like 'Interview Reminder for Parents’ - 2 days prior. This makes it easier to identify and is the internal description.
2. Since you’re sending it to parents choose the Parent Template that you created above
3. Trigger Event needs to be “Interview Reminder (for Parent)"
4. There is no Cancel Event, we want the email to send every time there is an interview coming up for the parents who are booked in.
5. Delay is set to 0 - the email is sent immediately when we are at the specified number of hours before an interview (point 1)
6. Choose Automation Recipients - all of thess fields are optional
7. Click Save

Go to Email Settings > Templates > Custom and set up a custom interview reminder email to send to Parents

Copy and Paste directly into the Template and add your school specific language/vernacular

{% if second_parent.last_name and first_parent.last_name == second_parent.last_name %}

Dear {{ first_parent.title }} and {{ second_parent.title }} {{ first_parent.last_name }}

{% else %}

Dear {{ first_parent.title }} {{ first_parent.last_name }} {% if second_parent.last_name %} and {{ second_parent.title }} {{ second_parent.last_name }}{% endif %}

{% endif %}

This is a friendly reminder that the interview for {{ profile.first_name }} is tomorrow. You and your {{ profile.gender }} will be meeting with {{ interview_booking.interviewer.name }}.

{% render_location_details interview_booking.location hints=True %}

Date: {{ interview_booking.date_time_str }}

{% if interview_booking.online_meeting_link %}Your Online Meeting link is {{ interview_booking.online_meeting_link }}{% endif %}