Unlink a Student Profile From a Parent Profile

If an error has occurred and a child's Profile has been linked to the incorrect parent, these are the steps required to re-establish the link to the correct parent Profile.

  1. Make sure you keep a copy of the incorrectly linked parent details as a backup
  2. Add the correct parent details in the non-user parent detail of the child's Profile with the correct data (you will override the current details)
  3. Switch Primary Carer to the new non-user parent that was added in step 2
  4. Update the new non-user parent with correct details for the child's Profile
  5. Make sure that the incorrectly linked parent details are correct for their own application.