Linking a student to an existing sibling or parent in EnrolHQ
This generally occurs when parents use different email addresses to enrol their children in the EnrolHQ dashboard.
You will need to locate both students and verify the information to ensure they are the correct. Generally you would need to check with the parents to choose the email address to use for the Enrolment journey.
- Select the User-parent you want to keep
- Select the non-linked sibling that does NOT have this email and update the non-user parent email address to match the user-parent email address and details. Save.
- Once this has been completed on the non-linked sibling, go to the User-parent and select the action 'switch primary point of contact'
When you review the student profiles the linked sibling will appear