There are a few things that cause documents to fail to SYNC.

• The Document have not been verified in EnrolHQ

Please check the profile's document tab.

1 This document is verified YES and will SYNC successfully

2 This document is verified NO and will fail to SYNC

If a document is 'Not validated yet' it will fail to SYNC

• The Document has not been mapped to SYNC

If there is a new document, either a new upload or a new custom form, you must request for them to be mapped via a new support ticket for the SYNC to be successful.

• The size of the document is too large for the SYNC

There is a limit to the size of a file that can be uploaded.