Go to Email Settings > Templates > Custom and set up a custom offer reminder email to send to Parents

Copy and Paste directly into the Template and add your school specific language/vernacular

{% if non_user_parent.last_name and user_parent.last_name == non_user_parent.last_name %}

Dear Mr. and Mrs. {{ user_parent.last_name }}

{% else %}

Dear {{ user_parent.title }} {{ user_parent.last_name }} {% if non_user_parent.last_name %} and {{ non_user_parent.title }} {{ non_user_parent.last_name }}{% endif %}

{% endif %}

This is a friendly reminder that the {{ enrolment_offer_label }} for {{ profile.first_name }} to commence at {{ school.settings.name }} in {% if profile.entry_grade != 0 and profile.entry_grade != -1 and profile.entry_grade != -2 %} {{ school.cms_settings.school_level_label }} {% endif %} {{ profile.get_entry_grade_display }}, {{ profile.entry_year }} is expiring on {{ profile.progress.enrolment_offer.expiry_date|date:"l j F Y" }}.

If you wish to accept the offer, please log in to the Parent Dashboard using email {{ user_parent.email }} {% if profile.progress.enrolment_offer.payment_cost %} and follow the prompt to pay your Enrolment Acceptance fee of ${{ profile.progress.enrolment_offer.payment_cost }}{% endif %}.

If you wish to withdraw your {{ profile.gender|gender:"plural"|title }} Enrolment please contact me on {{ school.settings.telephone }} or via email {{ school.settings.email }}.

To read how to create an automated email please click here: Create Automated Emails

You cannot setup an automation without a relevant Custom Template. The timing of the reminder can be adjusted however you should amend the description of the email Template to match whatever timing you choose, 7 days or 2 days.

1. Give the Automated Email a name like ‘Enrolment Offer Reminder for Parents - 7 days prior’ this makes it easier to identify and is internal.
2. Since you’re sending it to parents choose the Parent Template that you created above
3. Trigger Event needs to be “Enrolment Offer Reminder (for Parent)
4. There is no Cancel Event, we want the email to send every time there is an enrolment offer expiry coming up for the parents who have been made an offer.
5. Delay is set to 0 - the email is sent immediately when we are at 168 hours (7 days) before an enrolment offer expiry (according to settings in point 1)
6. Choose Automation Recipients - these are all optional
7. Click Save

Go to Settings > School Details > Enrolment Offer Workflow > Trigger reminder this number of hours before an Enrolment offer expiration. Set this to the desired values and click “Save” at the bottom of the page.

You can also set this up directly from automation (point 3).

Note: 168 hours is 7 days