In EnrolHQ, you can create as many custom email templates as you want. These can later be automated by selecting triggers or you can keep them as manual templates that you can choose to use whenever you need them. Creating custom templates assists so that you won't ever have to write another email again.

Follow the steps below to create a custom email template:

Go to Email Settings > Templates > Custom > Add

Select Group Folder, Type and Recipient

Complete all the following steps:

Name your Template

Select Single message per recipient (especially when sending bulk emails)

Subject Template (make sure you use tags)

Message Template (make sure you use tags)

Email Signature

Add any attachments if applicable

Open Advanced Settings

You can change the From Email address

If you have selected a Staff Type then another option is shown

Insert a Staff to Email address ( this overrides the email address in the system)

Always Save and then Preview to check the format and settings in the Email

Secondary Carer's do not have access to the Parent Dashboard below are some response examples that advise the Secondary Carer of an action taken by the Primary Carer

Interview:

Dear {{ non_user_parent.title }} {{ non_user_parent.last_name }},

This email is to advise you that {{ user_parent.first_name }} has booked a Family Interview for {{ profile.first_name }}.

(do not include the Parent dashboard to book an Interview as this is only available for User parent

Interview Reminder:

Dear {{ non_user_parent.title }} {{ non_user_parent.last_name }},

This is a friendly reminder that the interview for {{ profile.first_name }} is tomorrow. Both parents and your {{ profile.gender }} will be meeting with {{ interview_booking.interviewer.name }}.

{% render_location_details interview_booking.location hints=True %}

Date: {{ interview_booking.date_time_str }}

(do not include the links to Parent dashboard as this is only available for User parent)

Event Booking:

Dear {{ non_user_parent.title }} {{ non_user_parent.last_name }},

This email is to advise you that {{ user_parent.first_name }} has booked {{ event.date_time_str }} on you behalf at {{ school.settings.name }} If you are unable to attend please ask {{ user_parent.first_name }} to amend the booking

(do not include the links to Parent dashboard to update or cancel as this is only available for User parent)

Event Reminder:

Dear {{ non_user_parent.title }} {{ non_user_parent.last_name }},

This is to reminder that {{ user_parent.first_name }} has booked {{ event.date_time_str }} on you behalf at {{ school.settings.name }}

We look forward to seeing you there, If you are unable to attend please ask {{ user_parent.first_name }} to amend the booking

(do not include the links to Parent dashboard as this is only available for User parent)